Password Problems

Your passwords suddenly stopped working, and you received no notification?
Chances are your subscription expired, and your email address in our records is either outdated or your email spam filters have rejected our expiration warning notices.

Send us an email to confirm your membership is active.

To help us locate your account information, please include your name, the email address you used when subscribing, and your current email address.

Your account has been on Automatic Rebill, but your passwords suddenly stopped working, and you received no notification?
Chances are our credit card processor had a problem renewing your membership. Perhaps your zip code changed or your card expiration date doesn’t match the info in our records.

Shoot us an email to confirm your membership is active.

You just bought or renewed a subscription, and your passwords won’t work?
Try this first. You may just need to clear your browser's temporary memory.

If that doesn't work, drop us an email and describe the problem.

You’re receiving an "access denied" warning that someone else is already logged into your account? Our security software is detecting either multiple log-ons from several computers simultaneously, or the system is confused by several users sharing the same computer with different passwords. Clearing your browser’s temporary internet files is usually a quick fix.